EXCHANGES

Refunds
We do not offer refunds but will do an exchange on FULL PRICED items only.
We are also happy to issue a store credit that can be used at your leisure.

Sale Items
We DO NOT offer returns on any sale items so please choose carefully

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns on ear rings for sanitary reasons.
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

You can contact us for any return questions at toopretty@xtra.co.nz.